Released on: October 10, 2007, 3:15 am

Press Release Author: Lokad.com

Industry: Software

Press Release Summary: Workload forecasting for scheduling optimization, suited for
call centers

Press Release Body: Effective staff scheduling is a cornerstone of business
profitability. Too much staff and money gets wasted, paying idle employees. Too few
staff and customers get mad because of the poor service level. Optimal scheduling is
achieved through workload forecasting.

Lokad Desktop Workload Forecasting has been released to solve this issue. The
application delivers customizable workload reports that include both past workloads
and forecasted workloads. The supported aggregation levels for the reports are hour,
half-hour and quarter-hour. The forecasts are purely statistical and rely on the
Lokad hosted forecasting technology.

Workload forecasting is best suited for industries requiring significant staff: call
centers, retail, restaurants, hostels, ... Lokad helps to get an accurate match
between future customer demand and scheduled staffing levels.

Web Site: http://www.lokad.com/desktop-call-center-workload-forecasting.ashx

Contact Details: Address: 70 rue Lemercier, Paris
France

Phone Number:
Email: lokaddesktop@lokad.com